Frequently Asked Questions
Quick answers about bookings, payments, cancellations, safety, accounts, and listing your boat on Barko.
Planning & Reservations
How do I find the right boat?
Use the home page search to filter by destination, dates, group size, and price. Each listing includes specs, photos, availability, and guest reviews.
What’s included in the price?
Each owner specifies what’s included (e.g., fuel, crew, cleaning). Taxes and mandatory fees are shown before checkout so there are no surprises.
How does instant booking work?
Some boats offer instant booking—pay the deposit and you’re confirmed immediately. Others require owner approval, which usually arrives within a few hours.
Checkout & Deposits
Is my payment secure?
Yes. Payments are processed by trusted providers using encrypted checkout. Barko never stores full card numbers on our servers.
When am I charged?
You’ll pay a deposit at reservation and the remainder per the listing’s policy. Exact timing appears at checkout and in your confirmation email.
How do damage deposits work?
Some boats require a refundable security deposit. The amount and conditions are displayed pre-checkout and handled according to the owner’s policy after the trip.
Changes & Refunds
What cancellation policies are available?
Owners choose flexible, moderate, or strict policies. The policy appears on the listing and during checkout, and it’s included on your receipt.
How do I cancel or reschedule?
Visit your trip in the “Bookings” area of your account. If you need help with a last-minute change, contact support and we’ll coordinate with the owner.
Weather concerns—what if conditions look unsafe?
Safety first. If a skipper or marina deems conditions unsafe, we’ll help you reschedule or work with the owner per the listing’s weather policy.
On-Water & Profile
Do you verify boats and operators?
Listings are reviewed and owners/charter companies provide documentation. Where skippers/crew are offered, we check qualifications where applicable.
How do I contact support?
You can reach us 7 days a week via the contact form. We prioritize same-day responses for upcoming trips.
How do I update my profile or password?
Open the account menu in the site header and visit “Profile” or “Security.” You can change your email, password, and notifications there.
Listing & Payouts
How do I list my boat?
Click “List your boat” in the header and follow the guided steps—photos, pricing, availability, and requirements. You can save a draft anytime.
When do I get paid?
Payouts are released after check-out, minus any applicable fees, to your selected payout method. Processing times vary by provider and country.
What are best practices for great reviews?
Upload clear photos, keep your calendar current, outline house rules, and message promptly. Consider a short “guest briefing” and local tips sheet.